Dunelm Glass are committed to protecting and respecting your privacy. We work to keep our policies in line with the latest legislation. (GDPR)
What information do we collect?
We do not collect personal information from our customers, unless that information is necessary,
When placing an order, we may collect the following information:
- Information submitted in orders i.e. name, email address, mailing address, contact number
- If you contact us, we may keep a record of correspondence
- Details of transactions and of the fulfilment of your orders
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalise your experience (your information helps us to better respond to your individual needs)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions and deliver your goods
- To contact you periodically via a number of methods
If you have given us the consent to do so, we may contact you by telephone, email and post notifying you of products or special offers that may be on interest to you.
The data you provide will be used for the purpose stated at the time of collection i.e. for the fulfilment of your order should you need to be contacted with regards to an unforeseen issue.
In all of our communication to you we will offer you the option to opt-in or opt-out.
You may unsubscribe from our contact list at any time by clicking the unsubscribe link that can be found in the footer or any of our marketing emails.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems and are required to keep the information confidential.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, delivering to or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, or protect ours or other’s rights, property, or safety.
Dunelm Glass may retain customer personal data for periods of time for legal, audit and compliance purposes and to the extent required by Applicable Laws, for such period as required by Applicable laws. Dunelm Glass shall ensure the confidentiality of all such customer personal data is only retained and processed as necessary for the purpose specified (legal, audit or compliance).
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Dunelm Glass Limited
8 Mercantile Road, Houghton-le-Spring, DH4 5PH
DPO – Richard Wilson – GDPR@dunelm-glass.co.uk